Zealandia Wild Kangaroo & Turkey Dog Canned Food
Feel free to track your order anytime at your convenience by following the steps below:
- Go to www.waggymeal.com/account/login
- Once logged in you can see the status of your delivery on the page.
You will be informed on the courier company and its tracking code which is assigned with your order parcel. If you can't track the order on the courier partner's website tracking page, the parcel may just have been passed to the respective partner. The tracking information with our partners will be available within 24 hours after the fulfilment notice to you.
Please contact us at firstname.lastname@example.org with your order number and the item’s details if you are still unable to track your order's delivery status by the next business day after the fulfilment notification. We will resolve the matter as soon as possible.
Waggymeal charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia.
Free shipping for orders above RM149.
Shipping rates are calculated based on weight to East Malaysia.
First 2kg - RM30
2kg - 3kg - (+) RM15/kg
>3kg - (+) RM10/kg
E.g. Parcel weight:
Example 1: 2.8 kg, delivery fees = RM45
Example 2: 4.8 kg, delivery fees = RM55
Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary before you proceed with payment.
When will I receive my order?
After your order is verified and payment has been cleared (immediate for credit card payment/iPay88 option or bank deposit option via Maybank transfer), you can expect to receive your order within the following time frame:
- West Malaysia: 1 - 3 working days (except Sunday and holidays)
- East Malaysia: 5 - 7 working days (except Sunday and holidays)
I ordered multiple items, but I only receive ONE (1), where are my other items?
Please reach out to us via e-mail at email@example.com or call +603 2630 8427 immediately if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. If there is any arrangement for separate items delivery would have been informed to you in advance.
Can I pre-arrange/schedule the date of my delivery?
We are able to pre-arrange/schedule the date of your delivery if it is beyond the indicated next 3 working days for West Malaysia or 7 working days for East Malaysia.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel of order on working days only. Exceptions are given on case-to-base basis for special request on weekend deliveries and additional charges may apply.
I need my order immediately, can Waggymeal speed up the delivery?
Unfortunately we are unable to speed up the delivery. However, Waggymeal will do our best to ensure that your order reach you in soonest time possible and we have in some cases been able to deliver on the same day. Depending on the delivery queue as well as time and location factors, some orders may reach customers earlier within the promised period.
I have just received a notification e-mail saying that my order has been fulfilled. When will I receive my order?
Once you receive the notification of fulfilment, you should be able to receive your order within the promised delivery time frame of 1-3 business days for West Malaysia locations and 5-7 working days for East Malaysia locations.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Happy Customer team by calling us at +603 2630 8427 or via e-mail at firstname.lastname@example.org immediately after ordering to inform us on the receipt arrangement. The third party should present a valid ID along with the letter of authorisation from you.
Is there any area in Malaysia where Waggymeal cannot deliver to?
Waggymeal can deliver to all serviceable areas.
Does Waggymeal offer international shipments?
International shipment is not available at Waggymeal at the moment.
Can Waggymeal deliver the package to my office?
Waggymeal can deliver to the address as indicated during checkout, whether it is your house or office address.
Waggymeal currently does not provide our customers with a self-service delivery location to pick up your orders.
Zealandia Free Range Lamb Dog Canned Food
FREE-RANGE LAMB Made from ethically sourced New Zealand lamb, this food is natural, containing no artificial preservatives, vaccines or growth hormones. Zealandia products are designed to be functional and beneficial to a dog's health. Plus they are easily digestible, with a high palatability factor. Ingredients Lamb; Meat,Heart,Liver & K...
Zealandia Free Range Venison Dog Canned Food
FREE-RANGE VENISON Made from ethically sourced New Zealand venison, this food is natural, containing no artificial preservatives, vaccines or growth hormones. Zealandia products are designed to be functional and beneficial to a dog's health. Plus they are easily digestible, with a high palatability factor. Ingredients Venison; Heart,Liver &a...
Zealandia King Salmon & Hoki Dog Canned Food
KING SALMON AND HOKI Made from sustainably fished King Salmon and Hoki, this food is natural, containing no artificial preservatives, vaccines or growth hormones. Zealandia products are designed to be functional and beneficial to a dog's health. Plus they are easily digestible, with a high palatability factor. Ingredients King Salmon & H...
Zealandia King Salmon Cat Canned Food
SUSTAINABLE NZ SALMON King Salmon Sir, Ma'm? A divine fish for eating, pets will relish a protein high in a remarkable nutrient called Astaxanthin 'King of the Carotenoids'. Salmon is sustainably farmed, and provides strong levels of potassium, selenium, B12 and Omega 3 acids. Zealandia creates natural, delicious pet nutrition for dogs and cats....
Zealandia Wild Brushtail Cat Canned Food
WILD NZ BRUSHTAIL Ethically irresistible! The lively Brushtail Possum benefits from New Zealand's rich flora and fauna, making it probably the highest source of Omega 3 from any land dwelling animal. A rich and hypoallergenic feast, bursting with unique flavour. Zealandia creates natural, delicious pet nutrition for dogs and cats. Made in our bo...
Zealandia Wild Brushtail Dog Canned Food
WILD BRUSHTAIL Made from wild brushtail, this food is natural, containing no artificial preservatives, vaccines or growth hormones. Zealandia products are designed to be functional and beneficial to a dog's health. Plus they are easily digestible, with a high palatability factor. Ingredients Brushtail Possum Meat [50%], Lamb Tripe [32%]; Pea...
Zealandia Wild Kangaroo Cat Canned Food
WILD KANGAROO Kiwi Kangaroos?! Actually this protein has been specially sourced from the Australian outback. Your pets can benefit from an exceptional meat which is low in fat, and high in CLA (Conjugated Linleic Acid). CLA has been shown to support cardiovascular health and promote a lean physique. Zealandia creates natural, delicious pet nutri...
Zignature Duck Formula
DUCK FORMULA Made with farm-raised Duck from Western France, Duck provides a flavorful source of complete protein that is often well tolerated by pets with food sensitivities. It’s high in essential Omega-3 Fatty Acids, Iron, Phosphorus, Zinc and Selenium, while low in sodium. Our nutritionally correct ratio of fruits and vegetables round...
Zignature Duck Formula Dog Canned Food (13 oz)
Made with farm-raised Duck from the farmlands of Western France. A natural source of prey in the wild, Duck provides a flavorful source of complete protein, often well tolerated by pets with food sensitivities. It’s high in essential Omega-3 Fatty Acids, Iron, Phosphorus, Zinc and Selenium, and low in sodium. Our nutritionally correct ratio of ...
Zignature Kangaroo Formula
KANGAROO FORMULA Made with quality Kangaroo meat from Australia. Kangaroo is an exceptional source of complete protein, with virtually no saturated fat. It contains nearly twice the Vitamin B12 as other meats, and is rich in Iron, essential Omega-3 Fatty Acids, other B Vitamins, and Conjugated Linoleic Acid (CLA). Our nutritionally correct r...
Zignature Kangaroo Formula Dog Canned Food (13 oz)
Made with the high protein meat of Australian Kangaroo. Kangaroo is a delicious source of complete protein, with very little saturated fat. Containing nearly double the Vitamin B12 as other red meats, Kangaroo is rich in Iron, essential Omega-3 Fatty Acids, and other B Vitamins. Our nutritionally correct ratio of fruit and vegetables deliver po...
Zignature Lamb Formula
LAMB FORMULA Made with Lamb from the farmlands of New Zealand. A staple source of complete protein, Lamb provides Vitamin B6, Pantothenic Acid, Phosphorus and Manganese, and is rich in Vitamin A and B12, Riboflavin, Niacin, Iron, Zinc, Copper and Selenium. Our nutritionally correct ratio of fruits and vegetables rounds out the recipe with power...