Simbae Air Freshener For Cat & Dog
Feel free to track your order anytime at your convenience by following the steps below:
- Go to www.waggymeal.com/account/login
- Once logged in you can see the status of your delivery on the page.
You will be informed on the courier company and its tracking code which is assigned with your order parcel. If you can't track the order on the courier partner's website tracking page, the parcel may just have been passed to the respective partner. The tracking information with our partners will be available within 24 hours after the fulfilment notice to you.
Please contact us at email@example.com with your order number and the item’s details if you are still unable to track your order's delivery status by the next business day after the fulfilment notification. We will resolve the matter as soon as possible.
Waggymeal charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia.
Free shipping for orders above RM149.
Shipping rates are calculated based on weight to East Malaysia.
First 2kg - RM30
2kg - 3kg - (+) RM15/kg
>3kg - (+) RM10/kg
E.g. Parcel weight:
Example 1: 2.8 kg, delivery fees = RM45
Example 2: 4.8 kg, delivery fees = RM55
Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary before you proceed with payment.
When will I receive my order?
After your order is verified and payment has been cleared (immediate for credit card payment/iPay88 option or bank deposit option via Maybank transfer), you can expect to receive your order within the following time frame:
- West Malaysia: 1 - 3 working days (except Sunday and holidays)
- East Malaysia: 5 - 7 working days (except Sunday and holidays)
I ordered multiple items, but I only receive ONE (1), where are my other items?
Please reach out to us via e-mail at firstname.lastname@example.org or call +603 2630 8427 immediately if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. If there is any arrangement for separate items delivery would have been informed to you in advance.
Can I pre-arrange/schedule the date of my delivery?
We are able to pre-arrange/schedule the date of your delivery if it is beyond the indicated next 3 working days for West Malaysia or 7 working days for East Malaysia.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel of order on working days only. Exceptions are given on case-to-base basis for special request on weekend deliveries and additional charges may apply.
I need my order immediately, can Waggymeal speed up the delivery?
Unfortunately we are unable to speed up the delivery. However, Waggymeal will do our best to ensure that your order reach you in soonest time possible and we have in some cases been able to deliver on the same day. Depending on the delivery queue as well as time and location factors, some orders may reach customers earlier within the promised period.
I have just received a notification e-mail saying that my order has been fulfilled. When will I receive my order?
Once you receive the notification of fulfilment, you should be able to receive your order within the promised delivery time frame of 1-3 business days for West Malaysia locations and 5-7 working days for East Malaysia locations.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Happy Customer team by calling us at +603 2630 8427 or via e-mail at email@example.com immediately after ordering to inform us on the receipt arrangement. The third party should present a valid ID along with the letter of authorisation from you.
Is there any area in Malaysia where Waggymeal cannot deliver to?
Waggymeal can deliver to all serviceable areas.
Does Waggymeal offer international shipments?
International shipment is not available at Waggymeal at the moment.
Can Waggymeal deliver the package to my office?
Waggymeal can deliver to the address as indicated during checkout, whether it is your house or office address.
Waggymeal currently does not provide our customers with a self-service delivery location to pick up your orders.
Simbae Fabulous Fur Cat & Dog Conditioner
All fabulous pets love to be adored and pampered by those who love them, so it is important to groom them with only the very best. Simbae Leave-On eliminates dry, frizzy coats, static and unmanageable hair to create a smooth, silky finish. Leaving your pet feeling soft and smelling fabulous!Easy to Use: SPRAY, BRUSH & LEAVE ON!Directions: Ap...
Simbae Fabulous Fur Cat & Dog Shampoo
They love to dig, splash and sprawl. Simbae's Fabulous Fur Shampoo uses a gentle, pH balanced solution that will nourish and leave your pet feeling pampered. Natural elements to prevent itching, leaving the skin feeling smooth and fluffy. Use Simbae Fabulous Fur Leave-On to maintain a soft, smooth and freshly scented coat.Directions: Amounts of ...
Simbae Long Hair Conditioner
Pets with luscious manes deserve the best for their long fur. Simbae’s Long Hair Leave-On eliminates dry, frizzy coats, static and unmanageable fur creating a smooth, silky finish. With natural elements that strengthen strands, reduce breakage and increase shine, leaving naturally soft and fluffy coat!Easy to Use: SPRAY, BRUSH & LEAVE ON!Dir...
Simbae Long Hair Detangler
Grooming pets when they have knots can be difficult and quite uncomfortable. Simbae’s Long Hair Leave-on Detangler contains natural conditioners and fur releasing extracts to easily detangle, smooth out and separate strands, making brushing fun again for you and your pets.Easy to Use: SPRAY, BRUSH & LEAVE ON!Directions: Spray directly onto h...
Simbae Long Hair Shampoo
Pets with luscious manes deserve the best for their long fur. Simbae’s Long Hair Shampoo is your pH balanced solution for long hair and fluffy pets us-ing natural elements to strengthen fur, reduce breakage and increase shine, leaving the hair nat-urally soft and fluffy.Directions: Amounts of shampoo required will vary. Wet the coat thoroughly w...
Simbae Puppy & Kitten Conditioner
Puppies & Kittens are tiny and small, with delicate fur and skin that needs to be cleansed. Simbae’s Puppy & Kitten Leave-On eliminates dry, frizzy coats, static and unmanageable fur to create a smooth, silky finish. Suitable to use on puppies and kittens aged between 1 - 18 months.Easy to Use: SPRAY, BRUSH & LEAVE ON!Directions: App...
Simbae Puppy & Kitten Shampoo
They are small and have delicate fur. Simbae’s Puppy & Kitten Shampoo is your calming, pH balanced solution for pets aged between 1 - 18 months. Calming and soothing natural extracts to ease their grooming experience and separation anxiety. In between bath days use Simbae’s Puppy & Kitten Conditioner for coat odour control.Directions: Am...
Simbae Sensitive Skin Conditioner
For sensitive pets that are prone to itches, flakes and bald spots. Simbae’s Sensitive Skin Leave-On eliminates dry, frizzy coats, static and unmanageable fur to create a smooth, silky finish. Assisting in skin healing, fur re-growth, and moisturise your pets sensitive skin without causing further skin irritations.Easy to Use: SPRAY, BRUSH &...
Simbae Sensitive Skin Shampoo
Under all that fur, there's skin that itches and flakes! Simbae’s Sensitive Skin Shampoo is your mild, pH balanced solution. Assisting in skin heal-ing, fur re-growth - moisturise your pets sensitive skin without causing further skin irritations.Directions: Amounts of shampoo required will vary. Wet the coat thoroughly with warm water apply a ge...
Simbae Surface Sanitiser For Cat & Dog
It is great to have your pets roam around your house, they may track in dirt and germs! Simbae's Surface Sanitiser will disinfect your pet’s soiled areas or favourite spot. It is simple to use, quick to act and easy to wipe away, means you can happily share your family space with your furry creatures.Directions: Spray onto surface and immediatel...
Special Cat Tuna
Special Cat Wet Food in Tuna flavor is made from 100% sea water fish ensuring quality and safety. It also has taurine that is good for your cat’s heart and vision and also contains FOS (Fruto-Oligosacharide) which aids in hairball control. This wet food for your furry feline is produced in a controlled environment to keep the freshness of the ra...
Special Cat Tuna with Chicken
Special Cat Wet Food in Tuna with Chicken flavor is made from 100% sea water fish ensuring quality and safety. It also has taurine that is good for your cat’s heart and vision and FOS (Fruto-Oligosacharide) which aids in hairball control. This wet food for your furry feline is produced in a controlled environment to keep the freshness of the raw...