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Feel free to track your order anytime at your convenience by following the steps below:

1. Go to www.waggymeal.com/account/login
2. Once logged in you can see the status of your delivery on the page.

I can't track my order on courier tracking page. What I need to do?

You will be informed on the courier company and its tracking code which is assigned with your order parcel. If you can't track the order on the courier partner's website tracking page, the parcel may just have been passed to the respective partner. The tracking information with our partners will be available within 24 hours after the fulfilment notice to you.

Please contact us at happycustomer@waggylove.com with your order number and the item’s details if you are still unable to track your order's delivery status by the next business day after the fulfilment notification. We will resolve the matter as soon as possible.

What are the shipping/delivery rates?

West Malaysia
Waggymeal charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia.

Free shipping for orders above RM149.

East Malaysia
Shipping rates are calculated based on weight to East Malaysia.
First 2kg - RM30
2kg - 3kg - (+) RM15/kg
>3kg - (+) RM10/kg

E.g. Parcel weight:
Example 1: 2.8 kg, delivery fees = RM45
Example 2: 4.8 kg, delivery fees = RM55

Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary before you proceed with payment. 

When will I receive my order?

After your order is verified and payment has been cleared (immediate for credit card payment/iPay88 option or bank deposit option via Maybank transfer), you can expect to receive your order within the following time frame:

• West Malaysia: 1 - 3 working days (except Sunday and holidays)
• East Malaysia: 5 - 7 working days (except Sunday and holidays)

Please reach out to us via e-mail at happycustomer@waggylove.com or call +603 2630 8427 immediately if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. If there is any arrangement for separate items delivery would have been informed to you in advance.

We are able to pre-arrange/schedule the date of your delivery if it is beyond the indicated next 3 working days for West Malaysia or 7 working days for East Malaysia.

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel of order on working days only. Exceptions are given on case-to-base basis for special request on weekend deliveries and additional charges may apply.

Unfortunately we are unable to speed up the delivery. However, Waggymeal will do our best to ensure that your order reach you in soonest time possible and we have in some cases been able to deliver on the same day. Depending on the delivery queue as well as time and location factors, some orders may reach customers earlier within the promised period.

Once you receive the notification of fulfilment, you should be able to receive your order within the promised delivery time frame of 1-3 business days for West Malaysia locations and 5-7 working days for East Malaysia locations. 

Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your shipping destination and the courier partner's delivery schedule in your location.

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. 

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our Happy Customer team by calling us at +603 2630 8427 or via e-mail at happycustomer@waggylove.com immediately after ordering to inform us on the receipt arrangement. The third party should present a valid ID along with the letter of authorisation from you.

Waggymeal can deliver to all serviceable areas.

International shipment is not available at Waggymeal at the moment.

Waggymeal can deliver to the address as indicated during checkout, whether it is your house or office address.

Can I pick up my order at Waggymeal office?

Waggymeal currently does not provide our customers with a self-service delivery location to pick up your orders.