Eukanuba Adult Maintenance Medium Breed Dry Dog Food
Feel free to track your order anytime at your convenience by following the steps below:
- Go to www.waggymeal.com/account/login
- Once logged in you can see the status of your delivery on the page.
You will be informed on the courier company and its tracking code which is assigned with your order parcel. If you can't track the order on the courier partner's website tracking page, the parcel may just have been passed to the respective partner. The tracking information with our partners will be available within 24 hours after the fulfilment notice to you.
Please contact us at email@example.com with your order number and the item’s details if you are still unable to track your order's delivery status by the next business day after the fulfilment notification. We will resolve the matter as soon as possible.
Waggymeal charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia.
Free shipping for orders above RM149.
Shipping rates are calculated based on weight to East Malaysia.
First 2kg - RM30
2kg - 3kg - (+) RM15/kg
>3kg - (+) RM10/kg
E.g. Parcel weight:
Example 1: 2.8 kg, delivery fees = RM45
Example 2: 4.8 kg, delivery fees = RM55
Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary before you proceed with payment.
When will I receive my order?
After your order is verified and payment has been cleared (immediate for credit card payment/iPay88 option or bank deposit option via Maybank transfer), you can expect to receive your order within the following time frame:
- West Malaysia: 1 - 3 working days (except Sunday and holidays)
- East Malaysia: 5 - 7 working days (except Sunday and holidays)
I ordered multiple items, but I only receive ONE (1), where are my other items?
Please reach out to us via e-mail at firstname.lastname@example.org or call +603 2630 8427 immediately if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. If there is any arrangement for separate items delivery would have been informed to you in advance.
Can I pre-arrange/schedule the date of my delivery?
We are able to pre-arrange/schedule the date of your delivery if it is beyond the indicated next 3 working days for West Malaysia or 7 working days for East Malaysia.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel of order on working days only. Exceptions are given on case-to-base basis for special request on weekend deliveries and additional charges may apply.
I need my order immediately, can Waggymeal speed up the delivery?
Unfortunately we are unable to speed up the delivery. However, Waggymeal will do our best to ensure that your order reach you in soonest time possible and we have in some cases been able to deliver on the same day. Depending on the delivery queue as well as time and location factors, some orders may reach customers earlier within the promised period.
I have just received a notification e-mail saying that my order has been fulfilled. When will I receive my order?
Once you receive the notification of fulfilment, you should be able to receive your order within the promised delivery time frame of 1-3 business days for West Malaysia locations and 5-7 working days for East Malaysia locations.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Happy Customer team by calling us at +603 2630 8427 or via e-mail at email@example.com immediately after ordering to inform us on the receipt arrangement. The third party should present a valid ID along with the letter of authorisation from you.
Is there any area in Malaysia where Waggymeal cannot deliver to?
Waggymeal can deliver to all serviceable areas.
Does Waggymeal offer international shipments?
International shipment is not available at Waggymeal at the moment.
Can Waggymeal deliver the package to my office?
Waggymeal can deliver to the address as indicated during checkout, whether it is your house or office address.
Waggymeal currently does not provide our customers with a self-service delivery location to pick up your orders.
Earthbath Cat Wild Cherry 2 in 1 Conditioning Shampoo
Wild Cherry Earthbath specially formulated this gentle, conditioning shampoo just for our finest furred feline friends. pH-balanced for mildness, this luxurious shampoo contains nature's finest blend of natural cleansers, supple conditioners, aloe vera and fragrant essences. The heavenly scent of wild cherries combined with an exceptionally mild...
Earthbath Coat Brightening Shampoo
Lavender earthbath Coat Brightening Shampoo adds extra sparkle and brilliance to coats of all colors. We blended a special selection of natural minerals with the essence of lavender for a wonderfully aromatic and mild shampoo naturally brightens the coats of any dog or cat. This shampoo will leave your best friend’s coat shiny, soft, plush, and ...
Earthbath Deodorizing - Mediterranean Magic Shampoo
Mediterranean MagicTM We searched the world for an essence that would get to the root of unpleasant scents and discovered rosemary. Renowned for its fresh, long-lasting scent and skin soothing properties, this fine, natural essence creates a mild deodorizing shampoo that cleans thoroughly and safely. It will leave your best friend’s coat soft, p...
Earthbath Dirty Dog - Orange Peel Oil Shampoo
Sweet Orange Oil This gentle shampoo contains orange oil, which has long been recognized as an effective deodorizer, degreaser, and fur stain remover. In addition to thoroughly cleaning your “dirty dog,” this shampoo will bring out the sheen and natural highlights of their coat. Orange oil is known to calm and relieve common skin and itching pro...
Earthbath Eucalyptus & Peppermint Shampoo
Eucalyptus & Peppermint Our favorite Napa Valley kennel taught us the compelling benefits of eucalyptus trees & peppermint plants. Their fragrant oils help relieve pets of their most common topical skin problems while acting to cool and relieve irritated skin associated with flea bites and other dermatitis. In addition to cleansing thoro...
Earthbath Green Tea Grooming Wipes
Green Tea Leaf Use earthbath Grooming Wipes with Green Tea Leaf Extract to safely and easily wipe away dirt and odor between baths. Handily clean pets’ dirty paws and undercoat – dirty bottoms, too! Remove dander, drool, discharge and cling-ons from playing in the unknown. Mild cleansers freshen and deodorize as the anti-oxidant properties of gr...
Earthbath Green Tea Leaf Cat Wipes (100 Towels)
Green Tea Leaf earthbath Green Tea Leaf Cat Wipes with Awapuhi safely and easily wipe away dander, dirt and residual saliva in your finely furred friend’s coat. Dander & saliva build-up are the leading causes of human/cat allergies. Use of these wipes can help resolve this issue in short order, leaving your cat or kitten softer, shinier &...
Earthbath Green Tea Leaf Shampoo
Green Tea Leaf extract has long been recognized as an anti-oxidant which also can protect skin against environmental damage. We then lovingly blended exotic ginseng & ginger extract, Hawaiian awapuhi and aloe vera to create a super-natural skin and coat conditioning shampoo to provide preventative maintenance for healthy skin and coat. Ginse...
Earthbath Grooming Foam For Cats- Green Tea Leaf (4 fl oz)
Green Tea Leaf earthbath specially formulated this Grooming Foam for Cats to help you bathe your cat and control shedding without the hassles inherent to traditional water-based bathing. This rub on, towel off formula makes grooming a cinch and will leave your fine furred friend looking and smelling better than ever before. Gentle cleansers wisk...
Earthbath Hot Spot Relief - Tea Tree & Aloe Vera Shampoo
Tea Tree & Aloe Vera Tea Tree Oil has long been recognized as an effective and beneficial ointment for skin irritations, insect bites and itching. Aloe vera is widely known as one of nature’s finest soothing emollients and comes from plants found in American deserts. These pure, natural ingredients soothe and relieve hot spots and itchy, dri...
Earthbath Hypo-Allergenic Cat Wipes (100 Towels)
Fragrance Free earthbath Hypo-Allergenic Cat Wipes with Awapuhi safely and easily wipe away dander, dirt and residual saliva in your finely furred friend’s coat. Dander & saliva build-up are the leading causes of human/cat allergies. Use of these wipes can help resolve this issue in short order, leaving your cat or kitten softer, shinier &am...
Earthbath Hypo-Allergenic Grooming Foam For Cats (4 fl oz)
Fragrance Free earthbath specially formulated this Hypo-Allergenic Fragrance-Free Grooming Foam for Cats to help you groom your cat without the hassles inherent to traditional water-based bathing. This rub on, towel off formula makes grooming a cinch and will leave your finely furred friend looking and smelling better than ever before. Gentle cl...